Return & Replacement Policy

1. Custom Craftsmanship Notice

Each Imprint Legacy monograph is individually curated, typeset, and hand-bound. Because these volumes are custom-crafted using your organization's private archives and oral histories, **all sales are final**. We do not support cancellations, changes, or refunds once printing plates have been created and binding boards have been wrapped.

2. Proof Verification Milestone

To prevent errors, clients are required to approve a physical linen-bound proof or a high-resolution digital layout proof before we begin final print production.

• Editorial Scope: Factual or editorial errors that were present in the approved proof are not grounds for a refund or replacement.
• Production Agreement: Your final print release signature indicates complete approval of all content, typography, and image placement.

3. Manufacturing Defect Replacements

We stand by our 200-year archival materials guarantee. If your custom volumes arrive with defects in manufacturing, assembly, or shipping damage, we will replace them in full:

• Reporting Window: Any manufacturing anomalies (e.g., loose binding stitching, pages binding out of sequence, leather tears, foil hot-stamping smudges, or shipping indentations) must be reported to your project manager within **30 calendar days** of delivery.
• Remedy: Upon verification of the defect, we will reproduce and bind a replacement volume matching your original specifications at our own cost. Defective volumes must be returned to us for recycling and verification.

4. Print Run Discrepancies

For commissions involving large print runs (for stakeholder gifting or distribution), we verify the exact copy count before shipping. Any shortages in the final delivery will be rectified immediately by shipping the missing quantity or adjusting the final invoice proportionally.